Shipping policy
At Freya & Thor of Sweden, we take great care to ensure that your jewellery reaches you safely and reliably. All orders are dispatched from Sweden, and we offer tracked standard shipping and express delivery worldwide.
Shipping Options & Costs
We offer tracked standard shipping worldwide, with complimentary shipping on qualifying orders.
Our standard shipping rates and complimentary shipping thresholds are:
Sweden: SEK 59. Complimentary shipping on orders of SEK 1,500 or more.
European Union: EUR 8.95. Complimentary shipping on orders of EUR 145 or more.
United Kingdom: GBP 7.95. Complimentary shipping on orders of GBP 125 or more.
United States: USD 9.95. Complimentary shipping on orders of USD 150 or more.
Other International Destinations: USD 9.95. Complimentary shipping on orders of USD 150 or more.
Express delivery is available worldwide at an additional cost.
Complimentary shipping applies to standard delivery only. Shipping rates, delivery options and applicable thresholds are confirmed at checkout and may be displayed in your local currency.
Estimated Delivery Times
Our usual standard shipping transit times, calculated from the date of dispatch, are:
Sweden: 1–2 business days.
Western Europe: 2–4 business days.
Rest of Europe: 3–6 business days.
United States & Canada: 3–6 business days.
Rest of the World: 3–8 business days.
Delivery estimates shown at checkout may be more conservative to allow for variations in transport and local delivery conditions.
All delivery times are estimates rather than guarantees. Order preparation, public holidays, customs procedures and circumstances beyond our control may affect delivery.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation with tracking information so that you can follow its journey.
Please ensure that your delivery address, email address and mobile number are correct when placing your order.
Customs Duties & Taxes
European Union
Orders shipped to EU destinations are handled in accordance with applicable EU VAT regulations.
United Kingdom
Freya & Thor of Sweden is registered for UK VAT.
For consignments valued at GBP 135 or less, applicable UK VAT is normally collected at checkout.
For consignments exceeding GBP 135, import VAT, customs duties and handling charges may apply.
With standard shipping, these additional charges may be payable by the recipient upon import.
Our express shipping service to the United Kingdom is offered on a Delivered Duty Paid (DDP) basis. This means that applicable import duties and taxes are handled by Freya & Thor of Sweden, rather than being charged to the recipient upon delivery.
United States
Our standard and express shipping services to the United States are offered on a Delivered Duty Paid (DDP) basis. Applicable import duties and taxes are handled by Freya & Thor of Sweden, so customers should not be required to pay additional import charges upon delivery.
Canada & Other International Destinations
International orders may be subject to customs duties, import taxes and handling fees depending on the destination, order value and local regulations.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the recipient.
Our Approach to the Environment
We believe that thoughtful choices make a difference. Wherever practical, we prioritise ground transportation over air freight to reduce the environmental impact of our deliveries.
We also support tree-planting initiatives in the Andes through One Tree Planted, as part of our ongoing commitment to a more sustainable future.
Need Assistance?
If you have any questions about shipping or delivery, please contact our customer service team at support(a)freyathor.com. We will be happy to assist you.