Refund policy
At Freya & Thor of Sweden, we want you to feel confident and happy with your purchase. We understand that jewellery is often bought as a gift well in advance, which is why we offer a generous 90-day return policy.
Our 90-Day Return Policy
You may return your jewellery within 90 days of receiving your order, provided that the item is unused, in its original condition and packaging, and that the original white tag remains attached.
To request a return, please contact us at support(a)freyathor.com and include your order number. We will provide instructions on how to return your item.
Return shipping costs, including any applicable customs charges, are normally the responsibility of the customer for voluntary returns.
Your Statutory Right of Withdrawal
If you are a consumer in the European Union or another country where a statutory right of withdrawal applies, you generally have the right to withdraw from an online purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, please notify us of your decision within the applicable withdrawal period.
You must then return the goods within 14 days of notifying us.
We will refund the payments covered by your statutory right of withdrawal, including the cost of our least expensive standard delivery option where required by law.
We may withhold the refund until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.
You are entitled to examine the jewellery as you would in a physical shop. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
Our voluntary 90-day return conditions do not limit your statutory rights.
Exchanges
If you would like to exchange your jewellery for another item, please contact our customer service team before returning your purchase.
We will be happy to guide you through the available options.
Refunds
Once we have received and inspected your return, we will process your refund as promptly as possible.
For eligible voluntary returns, we normally aim to initiate the refund on the next business day after receiving and approving the returned item.
Refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your payment provider.
For statutory withdrawals, refunds will be handled within the time limits required by applicable law.
Damaged, Defective or Incorrect Items
If your jewellery arrives damaged, is defective or differs from what you ordered, please contact us as soon as reasonably possible.
Include your order number, a description of the issue and photographs where appropriate.
We will assess your complaint and arrange an appropriate remedy in accordance with applicable consumer protection legislation.
Where we are responsible for a defect or an incorrect delivery, we will cover reasonable return shipping costs as required by law.
Your statutory rights relating to defective goods are separate from our voluntary 90-day return policy and our commercial warranty.
Return Address
Please contact our customer service team for return instructions before sending any items back.
Freya & Thor of Sweden AB
Morsarvet af Sjofalla
574 94 Vetlanda
Sweden
Need Assistance?
If you have any questions about returns, exchanges or refunds, please contact us at support(a)freyathor.com. We will be happy to assist you.