Introduction

These terms of use govern your purchases from, and your use of, the www.freyathor.com website and forms a contract between you and Freya & Thor of Sweden AB with Swedish registration number 559444-8887, Bagargatan 3, 37139 KARLSKRONA (hereinafter “FREYA & THOR of SWEDEN”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.


Confirmation

Once we have received your order & payment we will send an e-mail receipt to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.


Payment

You may pay with either Paypal, Klarna, Swish, Credit or Debit cards. Shopify and Skandinaviska Enskilda Banken services manage all of our banking transactions. FREYA & THOR of SWEDEN does not store any credit card numbers.


Payment by card

Through our cooperation with Shopify you securely pay with our offered cards over the Internet. Your payment is handled by Shopify with secure encryption and under strict banking standards. Your card details are sent directly to the bank & cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, FREYA & THOR of SWEDEN may automatically cancel your order.


Payment with Paypal, Klarna or Swish

If you choose to pay with Paypal, Klarna or Swish – the general terms are presented at their respective website. The issuer of the payment may charge interest or other fees under the terms of your agreement.


Discount codes

Discount codes should be entered during the checkout process to be valid. Attempting to add a discount code after purchase will not be honored.


Taxes

All prices shown on the FREYA & THOR of SWEDEN’s website, www.freyathor.com, include the statutory Value Added Tax and any other sales tax(es) but do not include a potential extra delivery charge. The cost of delivery is clearly indicated during the check-out process.

Please note that in case of an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that FREYA & THOR of SWEDEN has no control over these charges and, since these charges are different for different countries, FREYA & THOR of SWEDEN cannot predict their amount. FREYA & THOR of SWEDEN advises you to contact your local customs office for further information.


Ordering

Orders made in another person’s name without the person’s consent will be reported to the authorities. FREYA & THOR of SWEDEN holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel FREYA & THOR of SWEDEN to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.


Consumers have the right to return the order within 90 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact FREYA & THOR of SWEDEN in order to get an address to send the goods to. Return shipping and customs charges (if any) are paid by the customer. If an item is damaged during transport, FREYA & THOR of SWEDEN should be contacted within 30 days for information about compensation.


Warranty

Warranty term: One year from the date of purchase. This warranty covers manufacturing defects on the jewellery piece itself (this normally shows straight away, the reason for the period of 1 year is that the jewellery might be a gift and the receiver got it first after a longer time). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please e-mail us at support@freyathor.com, or use our contact form on the “contact us” page. In the e-mail/message, you need to specify your name, address, order number and a detailed description of the issue. Finally, write ‘reclaim of purchase’ as the subject of the e-mail or letter. Return shipping is paid by FREYA & THOR of SWEDEN. If FREYA & THOR of SWEDEN cannot find any defects described above, the product will be sent back to the customer.


Note that repair/replacements will be charged in the following cases, even during the warranty term.

- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, and similar)

- Failure or damage caused by unjustifiable repair or modification.

- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake.

- Esthetical changes that occur during normal wear and tear and aging (minor scratches, etc, alteration of the color on a wristband and the peeling of the plating)

- In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten.

- If the warranty is not submitted along with the jewellery piece.

- The case where parts have been replaced with substitutes if the originals are not available.

- This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.


Personal information

When shopping with FREYA & THOR of SWEDEN we will save some of your data to fulfill your purchase. FREYA & THOR of SWEDEN treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. FREYA & THOR of SWEDEN may also use cookies, for example in order to improve your experience of the website.


Product information

FREYA & THOR of SWEDEN has the right to adjust prices, add additional cost, change product assortment and related information without notice. The purpose of product images and information made available by FREYA & THOR of SWEDEN is to reflect the products as much as possible. While we endeavor to ensure that all content on this website is accurate, errors may occur. FREYA & THOR of SWEDEN cannot guarantee that all product images accurately reflect the true appearance of the products. All product images should be seen as illustrations. The product images may differ depending on the color settings on your computer.


Delivery & cancellations

Deliveries are made in cooperation with the national postal services and their partners. You have the right to cancel purchases and return delivered goods by contacting FREYA & THOR of SWEDEN’s customer service or using the contact form on FREYA & THOR of SWEDEN’s website within 90 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the risk of transporting the returned goods to FREYA & THOR of SWEDEN.

In cases, you as a customer believe that delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with FREYA & THOR of SWEDEN by email. If a product has been discontinued FREYA & THOR of SWEDEN has the right to cancel the purchase and refund the paid amount to the customer. FREYA & THOR of SWEDEN will notify the customer of a replacement or equivalent products if available.


Complaints terms

It is important that you as a customer carefully check your jewellery products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you need to contact us within 30 days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to FREYA & THOR of SWEDEN should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. FREYA & THOR of SWEDEN has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, FREYA & THOR of SWEDEN will send the product back to the customer.


Liability
FREYA & THOR of SWEDEN's responsibility for errors in connection to delivery is limited to existing conditions of sale. FREYA & THOR of SWEDEN bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.


Force majeure

FREYA & THOR of SWEDEN shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.


Intellectual property rights

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by FREYA & THOR of SWEDEN, or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of FREYA & THOR of SWEDEN.


User content

The www.freyathor.com website may include user-generated content from for example social media applications. FREYA & THOR of SWEDEN does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.


Retention of title

All products remain in FREYA & THOR of SWEDEN property until full payment is made.


Fraud

All frauds are reported to the authorities and FREYA & THOR of SWEDEN reserves the right to cancel the purchase if any suspicion is raised.


Governing law & jurisdiction

These terms and your use of the www.freyathor.com website are governed by Swedish law. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to FREYA & THOR of SWEDEN’s right to prosecute a user at his/her place of residence.


Termination
FREYA & THOR of SWEDEN reserves the right to terminate your account and/or your use of the www.freyathor.com website at its sole discretion. For example, if FREYA & THOR of SWEDEN suspects that you have breached these terms of use. Such termination can be made without prior notice.


Company information

FREYA & THOR of SWEDEN, Bagargatan 3, 37139 Karlskrona, Sweden registration number 559444-8887 and VAT-number: SE559444-888701. Contact details: FREYA & THOR of SWEDEN customer Service Email: support@freyathor.com


Amendments

FREYA & THOR of SWEDEN may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and FREYA & THOR of SWEDEN. You should therefore periodically visit this page to review the then current terms to which you are bound.