Shipping

We believe in making as little damage as possible to our environment, therefore we prefer to ship using ground freight instead of air freight. When it comes to us having to use air freight due to distance we Co2-compensate via the shipping company. We offer tracked & insured shipping & express shipping. With tracked shipment, please allow 4-8 business days of shipping depending on where you live.

Returns

We offer a very generous 90 day return policy. This is much due to the fact that many buy jewelry as a gift well in advance, and might need time for the receiver to receive and decide to keep or change. Send it back to us within 90 days (non-used, with the white tag not removed (when applicable), in the box). A refund is to be expected within the next business day after we have received the package. To exchange, please use our contact form or send an email to: support@freyathor.com for further guidance. Please notice that the cost of shipping the jewellery piece(s) back to us is yours (including customs charges (if applicable)). Please always state your order number when in contact with our support.