Shipping & Returns
Shipping We believe in making as little damage as possible to our environment, therefore we prefer to ship using ground freight instead of air freigh. When it comes to us having to use air freight due to distance we Co2-compensate via the shipping company. We offer tracked shipping (recommended), free shipping, and express shipping. With tracked shipment, please allow 4-8 business days of shipping depending on where you live.
Returns We offer a very generous 90 day return policy. This is much due to the fact that many buy jewelry as a gift well in advance, and might need time for the receiver to receive and decide to keep or change. Send it back to us within 90 days (non-used, with the white tag not removed, in the box). A refund is to be expected within the next business day after we have received the package. To exchange, please use our contact form or send an email to: firstname.lastname@example.org for instructions. Please notice that the cost of shipping the jewelry piece back to us is yours (including customs charges (if applicable)). Always state your order number.
We always strive to ship out all orders as soon as possible. First you get a order confirmation e-mail and then you will get a completion email once it is shipped. The delivery time depends on our shipping company PostNord. Our shipping takes in average about 4-8 business days from the day of the completion day. The number of days depend on the distance to your country, sometimes the shipping will take more than 8 business days if your country is far away. We ship the bracelets from Stockholm, Sweden.
The package is delivered to the shipping address entered when purchasing the bracelet. The package is small and fits into your mail box.
Please make sure to state your e-mail address and mobile number correctly so that you can be contacted when the shipment arrives.