Terms of Service

Introduction

These Terms of Service govern purchases made through www.freyathor.com and the use of our website. The website is operated by Freya & Thor of Sweden AB, a company registered in Sweden under registration number 559444-8887, with its registered address at Morsarvet af Sjöfälla, 574 94 Vetlanda, Sweden.

By placing an order, you agree to these terms. Please read them carefully before making a purchase. Nothing in these terms affects your statutory consumer rights.

Order Confirmation

Once your order has been placed, you will receive an order confirmation by email. Please ensure that you provide a correct email address when placing your order.

We recommend keeping your order confirmation as proof of purchase and for any future correspondence with our customer service team.

You will receive a separate notification when your order has been dispatched.

Payment

We offer a selection of secure payment methods through our Shopify checkout, including major credit and debit cards and other payment options where available.

The payment methods available to you will be displayed at checkout.

Payment transactions are processed securely by our payment service providers. Freya & Thor of Sweden does not store your complete payment card details.

Your payment will be handled in accordance with the terms of the selected payment provider.

Promotional Codes

Promotional codes must be entered during checkout to be valid. Promotional discounts cannot normally be applied retrospectively to completed purchases.

Unless otherwise stated, promotional codes cannot be combined with other offers.

Prices & Taxes

Product prices are displayed in the applicable currency and include VAT or other sales taxes where required by law.

Shipping charges, where applicable, are displayed at checkout before you complete your purchase.

Orders shipped outside the European Union may be subject to customs duties, import taxes or handling charges, depending on the destination and shipping service selected.

For certain destinations and delivery services, including our Delivered Duty Paid (DDP) options, applicable import charges are handled by Freya & Thor of Sweden.

For full details, please refer to our Shipping & Delivery Policy.

Ordering & Availability

All orders are subject to product availability and acceptance.

We reserve the right to correct obvious pricing errors, inaccuracies or product information displayed on our website. If an error affects an order you have already placed, we will contact you before proceeding where appropriate.

If we are unable to fulfil your order, we will notify you and refund any payment received for the unavailable items.

Orders placed using another person's identity or payment details without authorisation may be cancelled and reported to the relevant authorities.

Returns & Right of Withdrawal

We offer a voluntary 90-day return policy, allowing you additional time to decide whether to keep your jewellery, particularly when purchasing a gift.

To qualify under our voluntary return policy, items must be unused, in their original condition and packaging, with the original white tag attached.

Customers also have statutory rights of withdrawal where applicable, including the right to withdraw from most online purchases within 14 days of receiving the goods. These statutory rights are not restricted by the conditions of our voluntary 90-day return policy.

Return shipping costs are normally the responsibility of the customer, except where applicable law requires otherwise or the return concerns a product defect for which we are responsible.

For return instructions, please contact our customer service team and provide your order number.

Warranty & Statutory Consumer Rights

Freya & Thor of Sweden offers a one-year commercial warranty against manufacturing defects, beginning on the date of purchase.

This warranty covers defects in materials or workmanship under normal use. It does not cover damage resulting from accidents, misuse, improper care, unauthorised repairs or modifications, or normal wear and tear.

Examples of normal wear and tear may include minor scratches, natural changes to leather components and gradual wear of plated surfaces.

If you believe your jewellery has a manufacturing defect, please contact our customer service team with your order number, a description of the issue and, where possible, photographs.

Where a defect is covered by our warranty, we will arrange an appropriate remedy, such as repair or replacement, without charge.

This commercial warranty is provided in addition to your statutory consumer rights and does not limit or replace them. Under Swedish consumer law, consumers generally have the right to complain about defects in goods for up to three years, subject to applicable legal requirements. Consumers in other countries may have additional mandatory rights.

Product Information

We take care to present our jewellery as accurately as possible through product descriptions and photographs.

However, slight variations in appearance, colour and finish may occur due to lighting, screen settings and the handcrafted nature of certain products.

We reserve the right to update product information, prices and our product range without prior notice. Such changes will not affect confirmed purchases except where permitted by applicable law.

Shipping & Delivery

All orders are dispatched from Sweden using tracked delivery services.

Standard and express shipping options, estimated delivery times, shipping charges and complimentary shipping thresholds are described in our Shipping & Delivery Policy.

Please ensure that your shipping address and contact details are correct when placing an order.

If your delivery is delayed or appears to be missing, please contact our customer service team so that we can investigate with the relevant transport provider.

Nothing in these terms limits your statutory rights in relation to delayed, lost or damaged deliveries.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before dispatch. Once an order has been dispatched, you may need to follow our returns procedure, subject to your statutory rights.

If we are unable to fulfil an order, we will notify you and arrange a refund for any payment received.

Complaints & Defective Products

We take product quality seriously and want every customer to be satisfied with their purchase.

Please inspect your order upon arrival and contact us as soon as reasonably possible if an item is damaged, defective or incorrect.

When contacting us, please provide your order number, a description of the issue and photographs where appropriate.

We will assess your complaint and offer a suitable remedy in accordance with applicable consumer protection laws.

We may offer repair, replacement, a price reduction or a refund, depending on the circumstances and your statutory rights.

Customers are not required to waive their statutory rights because a defect is discovered after a particular number of days.

Personal Information & Privacy

We process personal information necessary to manage orders, payments, deliveries and customer service.

Personal data is handled in accordance with applicable data protection legislation.

For further information about how we collect, use and protect personal information, please refer to our Privacy Policy.

Liability

Freya & Thor of Sweden is responsible for fulfilling its obligations under applicable consumer protection legislation.

We are not responsible for losses resulting from circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.

Nothing in these terms excludes or restricts liability or consumer rights that cannot be excluded or restricted under applicable law.

Force Majeure

We shall not be liable for delays or failures in performance caused by extraordinary circumstances beyond our reasonable control, including natural disasters, war, government restrictions, major transport disruptions or other comparable events.

Where such circumstances affect an order, we will make reasonable efforts to inform the customer and find an appropriate solution.

This provision does not affect mandatory consumer rights.

Intellectual Property Rights

All trademarks, product designs, photographs, text and other content published on www.freyathor.com are owned by Freya & Thor of Sweden or used with the permission of their respective rights holders.

The content may not be reproduced, distributed or used for commercial purposes without prior written permission, except where permitted by law.

User-Generated Content

Our website may display content originating from customers or social media platforms.

We respect the intellectual property rights of third parties. If you believe that content displayed on our website infringes your rights, please contact our customer service team.

Retention of Title

Products remain the property of Freya & Thor of Sweden until payment has been received in full, to the extent permitted by applicable law.

Fraud Prevention

We reserve the right to investigate and, where justified, cancel orders involving suspected fraud or unauthorised transactions.

Suspected fraudulent activity may be reported to the relevant authorities.

Governing Law & Dispute Resolution

These terms are governed by Swedish law.

If you are a consumer residing outside Sweden, this choice of law does not deprive you of any mandatory consumer protections applicable in your country of residence.

In the event of a dispute, we encourage you to contact our customer service team first so that we can seek a satisfactory resolution.

Consumers may also be entitled to refer disputes to an appropriate consumer dispute resolution body, including the Swedish National Board for Consumer Disputes (ARN), where applicable.

Termination

We reserve the right to restrict or terminate access to our website or customer accounts in cases of fraud, misuse or serious breaches of these terms, where permitted by applicable law.

Such action will not affect rights arising from purchases already made.

Company Information

Freya & Thor of Sweden AB

Morsarvet af Sjöfälla

574 94 Vetlanda

Sweden

Company registration number: 559444-8887

VAT number: SE559444888701

Customer service: support(a)freyathor.com

Website: www.freyathor.com

Amendments

We may update these Terms of Service from time to time to reflect changes in our business operations, services or applicable legislation.

The terms applicable to an order are generally those in effect when the order is placed, unless otherwise required by law.

We recommend reviewing this page periodically for updates.