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TERMS & CONDITIONS

Introduction

These terms of use ("Terms") govern your use of the website www.freyathor.com ("Website") and your purchases from Freya & Thor of Sweden AB, a Swedish company with registration number 559444-8887 and registered address at Bagargatan 3, 37139 Karlskrona, Sweden ("FREYA & THOR," "we," "us," or "our"). By using the Website or making a purchase, you agree to be bound by these Terms. Please read them carefully.

Confirmation

Upon receiving your order and payment, we will send a confirmation email to the address you provided. Please ensure this address is accurate, as it will be our primary means of communication regarding your order. We recommend saving the confirmation email for future reference.

Payment

We accept payments via Paypal, Klarna, Swish, and major credit/debit cards. All transactions are securely processed through Shopify and Skandinaviska Enskilda Banken. We do not store your credit card information.

  • Card Payments: Your card details are sent directly to the bank and are not accessible to us. Payments are processed in Swedish Krona (SEK).
  • Paypal, Klarna, Swish: These services may have additional terms and fees, so please review their terms of service. Klarna, in particular, may charge interest and fees.

Discount Codes

Discount codes must be applied during checkout. We cannot apply discounts retroactively.

Taxes & Duties

All prices on the Website include Swedish Value Added Tax (VAT). Delivery charges, if applicable, are displayed at checkout.

For orders shipped outside the EU, you may be responsible for additional customs duties and taxes imposed by your country. We have no control over these charges and cannot predict their amount. Please consult your local customs office for more information.

Ordering

Placing an order in someone else's name without their consent is prohibited. We reserve the right to correct pricing errors and cancel orders with incorrect prices at any time.

Returns & Refunds

You have the right to return your order within 90 days of receipt, provided the items are unused and in their original packaging. To initiate a return, please contact our customer service for a return shipping label and instructions. You are responsible for return shipping and any applicable customs charges.

Warranty

We offer a one-year warranty from the date of purchase against manufacturing defects in the jewellery itself. The warranty does not cover damage due to improper use, accidents, unauthorized repairs, natural disasters, normal wear and tear, or aesthetic changes due to ageing. To claim under warranty, contact us with your order details and a description of the issue. We will cover return shipping if the claim is valid.

Personal Information

We collect and process your personal information in accordance with our Privacy Policy and applicable data protection laws. You have the right to access, correct, and delete your data. We may also use cookies to enhance your browsing experience.

Product Information

We strive to provide accurate product images and information, but errors may occur. All images should be considered illustrative. We reserve the right to adjust prices, product assortments, and related information without notice.

Delivery & Cancellations

Orders are shipped via the national postal service and its partners. Estimated delivery times are provided at checkout. You may cancel your order before it ships. Once shipped, you can return the order within 90 days, as described above.

Complaints

Please inspect your order upon receipt. If your items are damaged or incorrect, contact us within 30 days. We will guide you through the return or exchange process.

Liability

Our liability for errors in delivery is limited to the existing terms of sale. We are not responsible for indirect damages, including but not limited to incompatibility, delivery delays, data loss, or economic harm.

Force Majeure

We are not liable for delays or non-performance caused by events beyond our reasonable control, such as natural disasters, government actions, or labor disputes.

Intellectual Property

All intellectual property rights on the Website and its content belong to FREYA & THOR or its licensors. You may not use the content for commercial purposes without our permission.

User Content

We may feature user-generated content on our Website. We do not claim ownership of this content and are not liable for it. If you believe any user content infringes your rights, please contact us.

Governing Law & Jurisdiction

These Terms and any disputes arising from them are governed by Swedish law. Swedish courts have exclusive jurisdiction.

Termination

We may terminate your account or access to the Website at our discretion, for example, if you violate these Terms.

Company Information

Freya & Thor of Sweden AB

Bagargatan 3, 37139 Karlskrona, Sweden

Registration number: 559444-8887

VAT number: SE559444-888701

Email: support@freyathor.com

Amendments

We may update these Terms periodically. The version in effect at the time of your order governs your purchase. Please review the Terms regularly.