1. Please click on the item you wish to purchase
2. Select size (please measure properly to get the right size)
3. Enter quantity
4. Add it to your shopping cart “ADD TO CART”
5. Open your shopping cart by clicking “VIEW CART”.
6. Proceed to the “CHECK OUT” page
7. Fill in your personal information
8. Choose the shipping method
9. Choose payment method
10. Click finalize / pay
11. Check for a confirmation e-mail to make sure the transaction is properly processed.

There are different sizes to choose from for some products. It is important that you measure and choose the correct size. Bracelets are especially important, you need: one roll of normal transparent tape, one ruler and a pen.

Measure the wrist you want to wear the bracelet at (left & right wrist size can differ slightly).
1. Pull out tape and wrap around your wrist
2. Put your little finger in between tape & wrist
3. Measure the length of the tape with your ruler and mark with the pen.

If your wrist is just between two sizes, choose the size depending on if you want it slightly tight, or slightly loose.

Should you have a valid discount code, you add it when in “CHECK OUT”.  Enter it into the field named “DISCOUNT CODE” and activate it by clicking “USE DISCOUNT CODE”.

When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a few minutes. It is important to make sure that the e-mail you entered is correct. Do not place a new order before going through these two steps below: 1. Please check in your email spam box. If you cannot find the e-mail there you can move on to step two.2. Contact Freya & Thor of Sweden customer support. Send an email with your name to support@freyathor.com – so that our support team can check if the order has been registered in the system. You can also use the Contact form to contact our support team.

Once you have received the order confirmation e-mail we are unable to make any changes. If you notice anything wrong with your order please contact: support@freyathor.com

Show your F&T Jewellery love & care & it will last you a lifetime

Gentle cleaning:
Please make sure to regularly clean your jewelry to remove oil, dust or contamination. Use simple, non-abrasive materials & specific products. Be careful not to scrub or to over-handle your jewelry (especially gold plated jewellery). Silver-dip type cleaners should only be used to clean silver jewelry, which must be rinsed & dried thoroughly afterwards. Gold & plated jewellery can be cleaned using specialist jewellery cleaners, as appropriate. Black rhodium should only be cleaned by using very fair fluid, and be extra careful not using metal on the black rhodium.

Wearing: We recommend that you put your jewelry on after applying makeup & getting dressed in the morning & then to take it off at night before going to bed. Physically demanding activities may cause unnecessary wear to a piece of jewellery – so we recommend that you always make sure to take off your jewellery before physical house & garden work, cooking, swimming, bathing and sports activities.

Store separately: think about how you store your pieces, plated pieces should not go together with other harder pieces since they will easily get scratched. Your jewellery should be stored away from direct sunlight, damp, & extremes of either heat or cold. Specially designed jewelry boxes, like the Thor of Sweden boxes, with soft-lined, purpose built compartments are preferred for storage. Otherwise try to keep the jewellery in the original boxes and packaging, as it is the easiest way to protect it from dust and damage.

Keep away from contamination: keep your accessories away from water and chemical agents to avoid discoloration and tarnishing. Many soaps, cosmetics, perfumes, and cooking grease can dull and/or damage any jewelry and should be avoided. Long term exposure to natural skin oils can also dull pieces, which is why we recommend removing jewellery overnight. If your jewelry do come into contact with any chemicals, use a dry soft tissue or towel to gently pat them dry.

Your Freya & Thor of Sweden jewelry can be updated & replated: some of our pieces can be updated by giving new plating. Dirt, marks, blemishes or scratches acquired through age or everyday wear can easily be removed to return a treasured piece to its former glory. Please contact us at support@freyathor.com to know if your Freya & Thor of Sweden piece can be updated, and what the quote is. The normal average cost is €30 plus shipping and customs charges (if applicable).

Like any & all jewellery we recommend that you avoid water, & especially salt water since this wears out jewellery overall, both rings, necklaces, bracelets & earrings. But if you forget to remove the jewellery when having a shower, that is not the end of the world.

Regarding scratches. As all jewelery you have to use the pieces carefully. We use precious metals in high quality (high percentage of the complete metal is silver or gold), which gives the piece extra shine, glister & a high end feeling, but also makes the jewellery sightly softer.

A special remark goes for the oxidised silver and gold plated silver, which is more sensitive. The plated or oxidised silver has the perfect look from start. It is important that you stay away from using these pieces together with other hard metals or things that could scratch or knock the piece. When getting marks & general wearing, the plating &/or oxidisation will gradually wear off, and/or increase in some parts (in regards to oxidisation). We know that many customers like the “rawness” and “patina” in the wearing, and that especially the oxid silver pieces changes over time, but it is important for all customers to be aware of this.

For the moment Freya & Thor of Sweden mainly sells our necklaces, earrings, rings & bracelets online. In our retailer section you can check if there is a shop closer to you.

Shipping
We believe in making as little damage as possible to our environment, therefore we prefer to ship using ground freight instead of air freight. When it comes to us having to use air freight due to distance we Co2-compensate via the shipping company. We offer tracked & insured shipping (recommended) and express shipping. With tracked shipment, please allow 4-8 business days of shipping depending on where you live.

Returns
We offer a very generous 90 day return policy. This is much due to the fact that many buy jewelry as a gift well in advance, and might need time for the receiver to receive and decide to keep or change. Send it back to us within 90 days (non-used, with the white tag not removed (when applicable), in the box). A refund is to be expected within the next business day after we have received the package. To exchange, please use our contact form or send an email to: support@freyathor.com for further guidance. Please notice that the cost of shipping the jewellery piece(s) back to us is yours (including customs charges (if applicable)). Please always state your order number when in contact with our support.

We always strive to ship out all orders as soon as possible (the same day or the day after). First you get a order confirmation e-mail and secondly you will get a shipment confirmation e-mail once it is shipped. The delivery time depends on our shipping company PostNord (and the receiving countries national postal service). Our shipping takes in average about 4-8 business days from the day of the purchase. The number of days depend on the distance (and aso the level of your national postal service) to your country, sometimes the shipping will take more than 8 business days if your country is far away, and not having an as well developed national postal service. We ship all our jewellery from Sweden.

The delivery procedure is varying between different countries. Since we ship tracked & insured the normal procedure is that the package is either collected through showing ID, at your local distribution outlet. It might also be delivered directly to your door, and you should be notified by the local handler that they are on their way to you to deliver the package. We pack the jewellery in a way so that it will fit most mail boxes, as a "drop off" is sometimes the option in some countries. We of course aim for the package to go through to you as a customer in the most safe and ensuring way.

Please make sure to state your e-mail address & mobile number correctly, so that you can be contacted when the shipment arrives.

We ship worldwide.

Are you from the Middle East or Africa? We can experience difficulty to ship to parts of the Middle East & Africa since addresses sometimes can be unclear or unspecific.

We cannot stress enough the importance of stating your address, mobile phone and e-mail in a very clear and accurate way.

You can either pay by credit card, debit card or PayPal (and in some countries also Klarna and Swish). We accept all major cards like VISA, MasterCard and American Express.

If your country is part of the European Union there will be no additional fees and/or taxes. Non-EU countries could have their own laws and regulations. Please contact the customs in your country for information about additional fees and taxes.

We offer a 90 day exchange period. Please use the contact form or send an email to: support@freyathor.com and we will assist you with the exchange.

Please note that the the return/exchange shipment is on your expense, as any applicable customs charges. We always highlight that it is important to measure correctly from start to avoid returns of any kind.

Please clearly state your order number when being in contact with our support – thank you.